Terms of Use

Last Updated: May 14, 2026

1. Agreement to Terms

By accessing and using the froststrike-hold website (froststrike-hold.com) and our educational services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using this website and our services.

2. Description of Services

froststrike-hold provides financial education programmes for children and teenagers in Leeds, United Kingdom. Our services include:

• Age-appropriate financial literacy courses
• Workshops and educational sessions
• One-to-one coaching services
• School assembly programmes
• Family financial education workshops

3. Enrollment and Payment

3.1 Enrollment Process

To enroll in our programmes, parents or guardians must complete the online enrollment form with accurate information. Enrollment is confirmed upon receipt of payment and written confirmation from froststrike-hold.

3.2 Pricing and Payment

All prices are stated in British Pounds (GBP) and include VAT where applicable. Payment is required before the programme start date unless alternative arrangements have been agreed in writing.

3.3 Payment Methods

We accept payment by bank transfer, credit card, or debit card. Payment plan options are available for programmes over £200.

4. Cancellation and Refund Policy

4.1 Cancellation by Parent/Guardian

• More than 14 days before start: Full refund minus 10% administrative fee
• 7-14 days before start: 50% refund
• Less than 7 days before start: No refund, but credit toward future programme
• After programme begins: No refund or credit

4.2 Cancellation by froststrike-hold

We reserve the right to cancel any programme due to insufficient enrollment or unforeseen circumstances. In such cases, enrolled participants will receive a full refund or the option to transfer to an alternative programme.

4.3 Missed Sessions

No refunds are provided for missed sessions. Depending on the programme, make-up sessions or materials may be available at our discretion.

5. Code of Conduct

5.1 Participant Behavior

All participants are expected to:

• Treat instructors and other participants with respect
• Participate actively and constructively
• Follow safety guidelines and instructions
• Respect programme materials and facilities

5.2 Disciplinary Action

We reserve the right to remove any participant whose behavior is disruptive, disrespectful, or poses a safety concern. No refund will be provided in cases of removal for disciplinary reasons.

6. Parental Responsibilities

Parents and guardians are responsible for:

• Providing accurate information during enrollment
• Informing us of any special needs, allergies, or medical conditions
• Ensuring timely arrival and collection of participants
• Updating contact information as needed
• Reviewing programme materials with their child when appropriate

7. Safeguarding and Child Protection

froststrike-hold is committed to safeguarding children and young people. All our instructors hold enhanced DBS clearance. We follow strict safeguarding policies in accordance with UK law and best practices.

Parents and guardians should report any safeguarding concerns immediately to [email protected] or contact local authorities.

8. Photography and Video

We may take photographs or videos during our programmes for educational and promotional purposes. Parents and guardians will be asked to provide explicit consent for any use of images featuring their child. You may withdraw consent at any time by contacting us.

9. Intellectual Property

9.1 Website Content

All content on this website, including text, graphics, logos, images, and software, is the property of froststrike-hold and is protected by UK and international copyright laws.

9.2 Programme Materials

Educational materials provided as part of our programmes are for personal use only. They may not be reproduced, distributed, or used for commercial purposes without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, froststrike-hold shall not be liable for:

• Any indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from your inability to use our services
• Injuries sustained during programmes unless caused by our negligence

Our total liability for any claims arising from our services shall not exceed the amount paid for the specific programme.

11. Insurance

froststrike-hold maintains appropriate public liability insurance. However, we recommend that parents maintain their own insurance coverage for their children.

12. Website Use

12.1 Acceptable Use

You agree not to:

• Use the website in any way that violates applicable laws
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Transmit viruses or malicious code
• Collect user data without permission

12.2 Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access. We may suspend or restrict access for maintenance, updates, or unforeseen circumstances.

13. Privacy and Data Protection

Your use of our website and services is also governed by our Privacy Policy and GDPR Compliance Statement. Please review these documents to understand how we collect, use, and protect your personal information.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of external sites. Access third-party websites at your own risk.

15. Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Significant changes will be communicated through our website and via email to registered users. Continued use of our services after changes constitutes acceptance of the modified terms.

16. Force Majeure

froststrike-hold shall not be liable for failure to perform obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or other force majeure events.

17. Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

18. Entire Agreement

These Terms of Use, together with our Privacy Policy and GDPR Compliance Statement, constitute the entire agreement between you and froststrike-hold regarding the use of our website and services.

19. Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Contact Information

For questions about these Terms of Use or our services, please contact us at:

froststrike-hold
42 Woodhouse Lane
Leeds, West Yorkshire LS2 9HT
United Kingdom
Email: [email protected]

21. Complaints Procedure

If you have a complaint about our services:

1. Contact us at [email protected] with details of your concern
2. We will acknowledge your complaint within 2 business days
3. We will investigate and provide a full response within 14 days
4. If you are not satisfied with our response, you may escalate to relevant regulatory authorities

Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.